Typical job
People notice a bald-faced hornet nest attached
The crew considers the reported nest location and assesses the situation before recommending a response. A technician explains the work under consideration and any access or safety directions that apply to the service. The customer gets a clearer understanding of the recommended response and what to expect around the work area. Keep people away from the nest and share its location when discussing service.
Typical job
Residents hear scratching and report mouse activity
A technician inspects accessible areas, checks for signs of activity, and discusses the findings with the customer. The crew outlines a practical treatment recommendation based on what is observed at the property. The inspection gives residents a defined starting point for addressing the activity and understanding where attention is needed. Share where and when sounds occur to help focus the inspection.